Pal Mundo International B.V., located at Retiefstraat 75B, 1092VZ Amsterdam, is responsible for processing your personal data. This statement explains how we collect, use, and protect your data across our websites, apps, services, and events. For questions, contact: gdpr@palmundofestival.com.
1. What Personal Data We Process
We may process:
• Identification and contact details: name, email, phone number, address, country of residence
• Demographic data: gender, date of birth
• Preferences: music, artists, clothing size, geo-location (only with consent)
• Transaction data: ticket purchases, merchandise, travel packages
• Device and usage data: IP address, browser type, device identifiers, interaction history
We do not process sensitive data such as race, religion, health, or political views.
2. How We Collect Your Data
We collect data:
• Directly from you: when you register, purchase tickets via Paylogic, contact us, or participate in campaigns
• Through use of our services: via websites, apps, and event interactions (e.g. camera registration for safety)
• From third parties: social media integrations, analytics tools (e.g. Google Analytics), and payment providers (e.g. Paylogic, iDeal)
We may also collect data from international visitors and artists, always in accordance with applicable laws.
3. Legal Basis for Processing
We process your data:
• To deliver services (contractual necessity)
• To comply with legal obligations (e.g. tax record retention)
• Based on legitimate interests (e.g. service improvement, marketing), always balanced against your privacy rights
• With your explicit consent (e.g. for tracking technologies or promotional messages)
You can withdraw consent at any time by contacting gdpr@palmundofestival.com.
4. Use of Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Keep you logged in and store preferences
• Analyze usage and improve performance
• Personalize content and ads based on your behavior across our platforms and third-party sites
Some cookies are placed by third parties (e.g. ad networks, social media platforms) who manage their own data collection. We only place non-essential cookies after obtaining your consent. You can manage or disable cookies via your browser settings. Note: disabling cookies may limit access to certain features.
Technical partners involved include: Google Tag Manager, Webflow, Paylogic, Mailchimp, Facebook and more.
5. How We Use Your Data
We use your data to:
• Provide access to services, websites, apps, and eventsProcess payments and issue invoices
• Personalize your experience through interest-based profiling (e.g. artist recommendations, targeted ads)
• Send service updates, newsletters, and promotional offers via email, SMS, or push notifications
We never share full user profiles. Only anonymized segments (e.g. age range, music preference) may be used for marketing purposes with your consent.
6. Who We Share Your Data With
We may share your data:
• Within the Pal Mundo group, for service delivery
• With trusted service providers (e.g. mailing services, call centers, event partners, technical developers) under strict data processing agreements
• With selected partners for marketing purposes, only with your explicit consentWith authorities or legal entities when required by law or to prevent harm
For international transfers outside the EEA, we use EU-approved Standard Contractual Clauses to ensure adequate protection.
7. Data Retention
We retain your data:
• As long as needed to provide services, process refunds, or maintain contact
• For up to 2 years after account inactivity, to allow easy reactivation
• For 7 years where legally required (e.g. tax records)
Data may be anonymized for statistical purposes beyond retention limits.
8. Data Security
We apply appropriate technical and organizational measures to protect your data against loss, misuse, or unauthorized access. All third-party processors are contractually bound to meet our security standards.
For questions about data protection, contact: gdpr@palmundofestival.com
9. Your Rights
You have the right to:
• Access, correct, or delete your personal data
• Object to marketing communications
• Restrict or transfer your data
• File a complaint with the Dutch Data Protection Authority
You can exercise these rights via your account settings or by contacting us. We aim to respond within four weeks.
10. Changes to This Statement
We may update this statement from time to time. Significant changes will be announced via our platforms. The latest version is always available at: palmundofestival.com/privacy Last updated: October 1, 2025
The latest version is always available at: palmundofestival.com/privacy
Last updated: October 1, 2025
