FAQ

Have questions? Our FAQ provides clear and straightforward answers to help you prepare for Pal Mundo with ease.

General questions

Pal Mundo runs from 12:00 to 23:00, with festival entry open until 20:00.

Pal Mundo is an 18+ festival. We want everyone to feel fully part of the celebration, so please don’t forget to bring a valid ID for entry.

Pal Mundo takes place at Almeerderstrand, IJmeerdijk, Almere. It's about a 25-minute drive from Amsterdam.

Yes! Lockers will be available on-site so you can dance freely. Tip: Reserve your locker in the shop to secure your spot and get the best price: Explore Our Shop

Pal Mundo Festival takes place entirely on sand. We provide special beach chairs designed for use on sandy terrain. If you would like to reserve a beach wheelchair, please send an email to hola@palmundofestival.com

Plan your fiesta wisely! Purchased tokens are non-refundable, so any unused tokens cannot be refunded or exchanged after the festival.

We love collaborating with like-minded brands and creatives. If you’d like to showcase your brand or company to Pal Mundo visitors, please reach out to us at hola@palmundofestival.com

Unfortunately, all artist/DJ slots for this year are already fully booked, but we really appreciate your interest!

A variety of food vendors will be on-site, serving flavors as vibrant and diverse as Pal Mundo itself. Come hungry, leave happy.

Yes, there are several gluten-free options available.

All food and vendor spots for this year are now fully booked, so we are unfortunately not accepting any more applications. We appreciate your interest and support!

All lost and found items are registered through our official iLost page. You can search for your belongings, report a lost item, or claim something that has been found here: We recommend checking the page regularly after the festival, as newly found items may be added over the following days.

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Travel & Transport

Pal Mundo takes place at Almeerderstrand, IJmeerdijk, Almere. Please find the exact location here: Almeerderstrand

Pal Mundo is easy to reach by public transport, bike, taxi, or car. We recommend planning your journey ahead so you can arrive relaxed and ready to dance: Plan your trip through our trusted partner

Yes, parking is available close to the festival. Secure your regular or premium spot through the shop to guarantee your place and the best price: Get Your Spot

There will be a dedicated taxi drop-off and pick-up point near the entrance, so arriving and leaving feels easy and safe. Once you get closer to the venue, you can follow the signs.

A separate kiss-and-ride zone will be available for friends and family drop-offs and pick-ups. They can follow the signs to the exact location.

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TICKETS

Check your spam folder first. If you can't find it in your spam, try re-sending the confirmation mail to yourself via this link.

If you still can’t find it, contact our ticketing partner or reach out via our official ticket support channels. We’ll help you find your way back.

No, but you can upgrade your VIP ticket to Golden VIP ticket. The Golden VIP ticket will give you access to our VIP deck and the Golden Circle. You can easily upgrade your ticket in MyOrder. Read more

There are two VIP decks available: one at the Main Stage and another at the Blessed by Jonna Fraser stage.

No, you can upgrade your VIP ticket to Golden VIP ticket. You can easily upgrade your ticket yourself through MyOrder. To do this, follow these steps:
1.⁠ ⁠Go to your confirmation email
2.⁠ ⁠Click on 'Manage order'
3. Click on the three dots next to your ticket
4.⁠ ⁠Click on 'More actions' > Click 'Change ticket'
5.⁠ ⁠Select the ticket you want to upgrade
6.⁠ ⁠Check the box and click 'Continue'

Read more

Yes. Tickets can be personalized so every name matches the right face on the dancefloor. More details on how and when to personalize will be shared after purchase. Read more

Yes, you can do that in MyOrder. To do this, follow these steps:

1.⁠ ⁠Go to your confirmation email
2.⁠ ⁠Click on 'Manage order'
3. Click on the three dots next to your ticket
4.⁠ ⁠Click on 'More actions' > Click 'Name change'
5.⁠ ⁠Select the ticket you want to upgrade
6. Fill in the e-mail of the new ticket holder and continue the payment process.

Here is more information about it.

Yes. Names on tickets may be checked at the entrance. To make sure you can enter the festival without any issues, we recommend changing the name on your ticket in advance.

Group tickets are available for groups of 4 or more persons. Find these tickets in our shop as Grupo Bundle

A Grupo Bundle ticket gives you a reduced price ticket (compared to Regular Tickets) and is valid for groups of min. 4 persons. You can combine Grupo Bundle tickets with Fast Lane tickets, which will give you faster entrance to the Festival. Get your Grupo Bundle

No, each of you can enter at anytime you want.

Sí. Tickets move in phases. The earlier you buy, the better the price. Waiting is cute, but not always smart. Here's the link to our shop: Get your ticket

Tickets will be available closer to the festival date, depending on the ticket type. Keep an eye on your inbox. We do this to protect tickets from (unlawfull) resell and keep them safe.

You can resend the mail to yourself via this link.

All ticket sales are final, cariño. Refunds are only possible if the event is officially canceled. If you are unable to attend, you may be able to resell or transfer your ticket via your order, subject to the available options.

If you have purchased your Pal Mundo Festival 2026 ticket using the Pay in Terms payment plan (via Paylogic / Pal Mundo), please note that all installments must be paid in full. Incomplete payment plans will not result in a valid festival ticket, and any payments already made are non-refundable.

Sí, claro! Our official Resale Platform is now open.

At Pal Mundo Festival, we want to provide a safe, fair, and reliable way to buy and sell tickets. That's why tickets can only be resold through our Official Resale platform. Every sold ticket is securely transferred to the new owner, minimizing the risk of fraud or invalid tickets. This protects both buyers and sellers while ensuring a fair and trustworthy ticket resale experience.

Our official Resale Platform is now open.

You can resell your tickets safe and easy via our official Resale Platform. Follow these steps to go to your MyOrder page:

1.⁠ ⁠Go to your confirmation email
2.⁠ ⁠Click on 'Manage order'
3. Click on the three dots next to your ticket
4.⁠ ⁠Click on 'More actions' > Click 'Resell ticket'
5.⁠ ⁠Select the ticket you want to resell
6. Enter the resell price
7. Click 'Confirm'

For extra information and a step-by-step guide on how to list your ticket, please visit the Paylogic website.

Resale tickets purchased through our official resell shop guarantee entry to the festival. We cannot guarantee access for tickets bought via TicketSwap or other third-party platforms. Purchases made through these channels are at your own risk.

Our official Resale Platform is now open.

NO answer to your question?

Contact us on our social channels and we'll get back to you as soon as possible.